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School Board members shall not be prohibited from appropriate public communications. However, complaints should be handled at the lowest practical administrative level.  In matters concerning any area of disagreement, the employee, parent, student or vendor should take the complaint directly to the staff member involved.  If no resolution is reached, the next level would include the principal, director, or supervisor.  The final arbiter in the complaint shall be the Superintendent.  If the matter remains unresolved, the Superintendent shall inform the employee, parent, student or vendor that there is further right of appeal to the School Board.

Upon receipt of public concerns and complaints, Board members shall refer the communication or complaint to the Superintendent or his/her designee.  Only in those cases where satisfactory adjustment cannot be made by the Superintendent or his/her administrative personnel, shall communications and complaints be referred to the School Board.  All District employees are directed to review problems first with the principal, director, or supervisor of their school or department and then, if necessary, with the Superintendent or any member of the Superintendent’s administrative personnel before appealing to the Board for a hearing.

This administrative procedure shall apply to all employees, parents, students, and vendors who conduct business with the Manchester School District.

NHSBA Code KE

Revised from: 1/14/02

First Reading Coordination: 12/5/11

Second Reading and Approval BOSC: 12/12/11